Returns and Refunds

Returning an Item

Please note that items made by Handknits Pty Ltd are made-to-order and are one-of-a-kind. Therefore, to the extent permitted by law, Handknits does not offer refunds if you change your mind or have made a wrong decision about your purchase. If you receive an item that is faulty, you must notify us via email within 48 hours of receipt of your product and provide us with the following details:

  • your invoice number
  • photo of the Goods displaying the faults
  • item number and description
  • reason for return

Once we have considered your request, Handknits Pty Ltd will advise you of the outcome of your request. If approved, Handknits will, at its option, refund, repair or replace the Goods (a replacement may not always be possible depending on stock availability). The goods are returned to us at the buyer’s expense (except where it has been determined that the product is faulty by Handknits Pty Ltd). The returned Goods must be in their original packaging and in unused and re-saleable condition (with tags attached). Handknits reserves the right to refuse a return should this not be the case. For returns outside the return policy, Handknits Pty Ltd reserves the right not to accept the return or issue store credit in place of a full refund.